WaltonFox.com is a web hosting and domain service provider operated under BytesLane. This Refund Policy explains when and how refunds are issued to our customers in India.
1. Eligibility for Refund
- Refund requests must be submitted within 15 days of the initial purchase date.
- Refunds apply only to first-time shared hosting purchases.
- Renewals, upgrades, and add-ons are strictly non-refundable.
- Refunds are processed only if the account is found eligible according to our internal verification.
2. Non-Refundable Services
Certain services incur irreversible third-party charges and are therefore non-refundable:
- Domain registration, transfer, or renewal fees.
- SSL certificates.
- Reseller, Master Reseller, and Alpha Reseller hosting plans.
- Custom development or professional setup services.
- Any other third-party integrated services.
3. Abuse or Policy Violation
No refund will be issued if the account is suspended or terminated due to:
- Violation of our Terms of Service.
- Illegal activity or hosting prohibited content.
- Spamming, phishing, or bulk mailing.
- Resource abuse affecting server stability for other users.
4. Refund Processing
- Approved refunds are processed within 7–10 business days.
- Refunds are issued to the original payment method used during purchase.
- Standard transaction processing fees may be deducted where applicable.
5. Contact for Refund
To initiate a refund request, please email us at: support@waltonfox.com
